Returns & Exchanges

At The Fix, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a 14-day window for reporting any issues regarding quality or delivery errors.

1

Contact Support

Email our customer care team within 14 days of receipt with your order number and photos of any damaged or unsatisfactory items.

2

Review Process

Our quality assurance team will review your request within 48 hours to determine if the product meets our freshness standards.

3

Resolution Selection

Once approved, you can choose between a full refund to your original payment method or a replacement shipment sent at no additional cost.

4

Refund Processing

Refunds are typically processed within 5-7 business days, depending on your financial institution's policies.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing